Support Channels
Our support team is available to assist with technical issues, deployment questions, and general enquiries.AI Assistant
For immediate guidance, use the AI Assistant to get instant answers to common questions.Email Support
For urgent issues or specific support requests, contact SCANOSS support.When to use each channel: Use the AI Assistant for quick questions and general guidance. Use email for issues that require investigation, escalation, or a tracked response.
Requesting Features
To submit a feature request, email SCANOSS support. No specific format or template is required — describe the feature or improvement you would like to see and include any relevant context.Contributing to SCANOSS Tools
Community contributions to SCANOSS tools are welcome. If there is a feature you would like to see added, contributing it directly is the most effective way to get it implemented. To contribute to a SCANOSS tool:- Navigate to the SCANOSS GitHub organisation and locate the repository for the tool you want to contribute to.
- Read the
CONTRIBUTING.mdfile in that repository. It contains all information about the contribution process for that tool.
Each repository will have its own contribution guidelines. Always read the CONTRIBUTING.md for the specific tool you are working on before submitting a contribution.