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Support Channels

Our support team is available to assist with technical issues, deployment questions, and general enquiries.

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AI Assistant

For immediate guidance, use the AI Assistant to get instant answers to common questions.

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Submit a Ticket

For urgent issues or specific support requests, submit a ticket through our Support Portal or contact SCANOSS support.
When to use each channel: Use the AI Assistant for quick questions and general guidance. Use the Support Portal for issues that require investigation, escalation, or a tracked response.

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Requesting Features

To submit a feature request, raise a ticket through our Support Portal. No specific format or template is required — describe the feature or improvement you would like to see and include any relevant context.

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Contributing to SCANOSS Tools

Community contributions to SCANOSS tools are welcome. If there is a feature you would like to see added, contributing it directly is the most effective way to get it implemented. To contribute to a SCANOSS tool:
  1. Navigate to the SCANOSS GitHub organisation and locate the repository for the tool you want to contribute to.
  2. Read the CONTRIBUTING.md file in that repository. It contains all information about the contribution process for that tool.
Note: Each repository will have its own contribution guidelines. Always read the CONTRIBUTING.md for the specific tool you are working on before submitting a contribution.

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Contributing to Documentation

To report an issue with existing documentation or suggest new content — such as a typo, an unclear instruction, or a missing section — submit a ticket through our Support Portal.